Totokaelo uses FedEx for domestic and international delivery. Please see the chart below for shipping options.
Totokaelo offers free domestic shipping on all exchanges.
|Continental US||FedEx Ground||10||5-6 Business Days|
|FedEx 2Day||20||2 Business Days|
|FedEx Overnight||45||Next Business Day|
|Alaska and Hawaii||FedEx 2Day||26||2 Business Days|
|FedEx Overnight||50||Next Business Day|
|Canada||FedEx International Economy**||42||2-5 Business Days|
|International||FedEx International Economy**||50||3-5 Business Days|
All shipments are insured for the value of the merchandise and require signature.
Orders are fulfilled within 2 business days of order receipt. Express packages are given priority and in most cases, go out within 1 business day.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Totokaelo insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Make sure to double check your billing and shipping address when placing an order. Totokaelo is unable to reroute packages.
Prices displayed on the website are exclusive of taxes. If you are shipping within the US, sales tax will only be charged on orders shipped to Washington State and New York State.
Tracking Your Order
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
**UPDATE— As of Monday, April 8 Totokaelo is suspending international shipping service until further notice.***
If client is shipping to a destination outside the US, on top of Totokaelo's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value. Items will be shipped with an official commercial invoice declaring the exact total of merchandise purchased in US dollars.
Totokaelo is currently unable to ship glass, ceramics or breakables outside of the United States.